CHRISTMAS CUT OFF DATES

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Please allow up to 14 working days for your delivery.

STANDARD DELIVERY TERMS

Our Standard Delivery service offers nation-wide, reliable door-to-door, street level/ground floor delivery only. Pricing is based on the weight of the items & the zone that your postcode falls into. Our couriers will not deliver large items upstairs, enter homes, or provide installation removal services. For items that weigh more than 40kg, they will require assistance in unloading.

IMPORTANT NOTE: If your item/s is returned back to our warehouse as un-deliverable or incorrect address, there will be a re-delivery fee.

REGIONAL AREA NOTE: In certain remote or regional areas, the designated courier service used for your order may not offer door-to-door or curb-side delivery. Instead, you may need to pick up your order from the nearest allocated depot. Should you reside in an area that's not accessible via main roads, we encourage you to reach out to us. This will allow us to consult with our courier partners to determine the extent of service available for your location.

SPECIALISED DELIVERY (ROOM OF CHOICE)

Available to select metropolitan areas. This option will appear in the shipping calculator and checkout to orders that qualify. This service is also referred to as Specialised Delivery.

Better Timing and Notifications
- Choice of delivery date when contacted by our service providers

Assistance-Free, Into-the-Room of Choice Service
- Delivery to your room of choice, within two flights of stairs and a maximum of 25 stairs
- No assistance required for any delivery (including items specified as Big & Bulky)

How it works:
1. Once you’ve placed your order with us and have chosen Specialised Delivery, we'll send you an email asking you to complete a Site Risk Assessment.
2. Once complete, we'll book in your job and our service providers will contact you within 2 business days to schedule in a booking date and time.
3. Our service providers will deliver your products to your room of choice.

Specialised Delivery Terms & Conditions:
• Standard transit times apply
• This service does not include assembly. Any addditional assembly service purchased will be conducted by a specialist assembly provider after the date of delivery

REGIONAL AREA NOTE: In certain remote or regional areas, the designated courier service used for your order may not offer door-to-door or curb-side delivery. Instead, you may need to pick up your order from the nearest allocated depot. Should you reside in an area that's not accessible via main roads, we encourage you to reach out to us. This will allow us to consult with our courier partners to determine the extent of service available for your location.

Room of Choice + Install

Available to select metropolitan areas. This option will appear in the shipping calculator and checkout to orders that qualify. This service is also referred to as Delivery & Installation, D&I or Room of Choice & Install.

Service Guidelines

1. Delivery and installation into your room of choice, within two flights of stairs and a maximum of 25 steps
2. Doesn't include concreting, or permanently fixing the product to the ground, flooring or walls.
3. Rubbish removal is conducted upon request only
4. Standard transit times apply
5. Larger items may require multiple site visits to build
6. Assembly booking dates of outdoor equipment is dependent on the weather and light. Dates may be rearranged due to bad weather or when there is insufficient daylight to complete the job

How it works:

1. Once you’ve placed your order with us and have chosen Delivery & Installation, we'll send you an email asking you to complete a Site Risk Assessment
2. Once complete, we'll book in your job and our service providers will contact you within 2 business days to schedule in a booking date and time
3. Our service providers will deliver and install your products

Delivery & Installation Terms & Conditions:

1. You acknowledge that any pets and/or dogs on the property are to be restrainted from the time our service providers arrive on site and for the duration of the work being carried out.
2. You must declare and provide a detailed description of any site hazards or challenges which may present themselves during any work carried out by our service providers.
3. Missed deliveries will incur a re-delivery fee. Delivery charges will not be refundable if cancelled on an D&I service that is already confirmed and booked with our service providers.
4. Please double check that you have not purchased any additional assembly services, as additional assembly services (added from the Assembly Services page) will not be needed when Delivery & Installation is purchased. Although our team will try their best to look out for this, we advise double checking all contents in your shopping cart pre-purchase.

EXPRESS DELIVERY TERMS

Our Express Delivery is available for selected items to Melbourne Metropolitan areas. To check if Express Delivery is available, enter your postcode into the freight calculator either on the product page or the shopping cart.

Special Offer: Express Delivery Orders made and booked in before 11:00am (AEST, Melbourne Time zone) will qualify for Same Day Delivery. Subject to availability. Order must be booked into the Delivery Booking Request portal prior to 11:00am (AEST, Melbourne Time zone) to qualify.

When ordering, you’ll have a chance to specify any special instructions for your order. Specify in the Special Instructions section your preferred date and time. Please note that we cannot guarantee a specific time for your delivery but will try our best to allocate a 4-hour delivery window.

Like our standard delivery service, express delivery couriers will only deliver to your front door, on a ground floor location. They cannot deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading.

Contact number is required for delivery. Once your order has been processed, on dispatch day, our dispatch team will call to confirm a delivery day & time frame. If confirmation is not obtained, our team will call again on another day to seek confirmation, and will halt the delivery until confirmation is received. Unfortunately we cannot deliver without verbal or written confirmation.

PLEASE NOTE: Missed delivery will incur a re-delivery & return fees if item is returned to our warehouse or need to be re-booked.

WHAT IF NO ONE IS HOME TO ACCEPT?

For small to mid-sized items, our couriers most likely will not contact you prior to delivery as they try to push out quick deliveries. In this instance, if no-one is at the delivery address to accept delivery, an Authority to Leave freight will be given. If you do not wish for your freight to be left, please notify us as soon as you've placed the order as we ship on a next business basis. Orders involving big and bulky items, such as Electric Bikes, confirmation must be obtained via a phone call, or the carrier may not deliver and will halt until confirmation is received. Contact numbers must be supplied for the delivery.

I STILL HAVEN’T RECEIVED MY ORDER - WHAT SHOULD I DO?

While your order should arrive within the timeframes specified, sometimes stuff happens. If you haven’t received your order within the timeframe specified, shoot us an email at support@progearbikes.com.au or give us a call at 1300 310 493 with your order details, and we’ll chase it up and get back to you as soon as possible.

FREE PICK UP IN BROADMEADOWS (VIC)

We offer free pick up from our location in Broadmeadows, Melbourne (Subject to stock availability). If you wish to pick up your item, simply choose the pick-up option during checkout. Once payment clears, your pick up will be confirmed & your order will be ready for pick up at any time during our business hours.

STOCK AVAILABILITY

Stock availability representations on this website are accurate and are subject to change without notice. Pre-orders can be placed on products that are unavailable on stock, and we will try our best to dispatch your desired product as soon as possible. If, for any reason, we cannot immediately supply you with a product you have ordered, we’ll let you know over phone or contact and provide you with options to amend, cancel or put your order on backorder.